At MadPools, we take security very seriously and we understand that security concerns are one of the major factors as to why people choose either ‘to buy or not to buy’ their products from an internet site. We have in place both online and offline security procedures in order to protect our customers.

Online Security

Your browser will go take you to a Protx page as soon as you access the 'checkout' or 'login' pages, i.e. before you enter any payment details. Protx is a dedicated payment processing company which handles all of MadPools’ payment processing.

Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

You will see that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code have recently been introduced to protect your credit card details online.

No credit or debit card details are stored once your order has been processed.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

Offline Security

A common fear amongst people who are considering shopping online is how their information is protected once they submitted their details. Firstly we only store your credit card details while we process your order and as soon as we have taken payment your card number is removed from our system. Obviously we need to retain other details such as your name and address in order to fulfil your order and to be able to respond to customer service enquiries.

To ensure the safety of your data our systems are protected by a state-of the-art firewall system. Finally, access to confidential information is carefully monitored so that MadPools’ own staff only have access to the information they need in a secure, password protected, system.

Any card or payment details taken over the telephone are shredded once the payment has been taken and authorized.

For further information on our secure payment processing system Protx, please click the image below